LS2qevzarix

Helmets

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Shipping policy

Shipping Policy

Last updated: 3 November 2026

This policy applies to helmet orders from qevzarix, operated by DE V Invest 2 ApS, for delivery to Germany, Portugal and Italy.

Delivery destinations and shipping costs

We offer free standard shipping to the three countries listed above. Available delivery destinations and shipping options are shown at checkout before you place your order. We do not add undisclosed shipping or handling charges after purchase.

Processing and delivery times

  • Order processing: normally 1–2 business days before dispatch.
  • Standard transit: normally 5–10 business days after dispatch.
  • Estimated total delivery: normally 6–12 business days, including processing and transit.

Business days are Monday to Friday, excluding public holidays. Delivery times are estimates. Carrier disruption, severe weather, holidays, customs procedures or exceptional demand may cause delays. These estimates do not limit your mandatory rights if delivery is late.

Order confirmation and tracking

You receive an order confirmation after placing an order. After dispatch, we normally provide the carrier and tracking details. Tracking updates may take time to appear after the carrier receives the parcel. Contact us if you need help locating your order.

Delivery address and unsuccessful delivery

Please provide a complete, accurate delivery address and contact us promptly if you notice an error. We will help where a correction is still possible. If a parcel is returned because the address is incorrect, it is refused or it is not collected, contact us to arrange the next step. Any lawful additional reshipping cost will be explained before you agree to it. Your statutory withdrawal and refund rights remain unaffected.

Missing or damaged parcels

If tracking shows delivery but you cannot find the parcel, please check the address, household members and any notified collection point, then contact us. We investigate with the carrier and provide a replacement at no extra cost or a refund when a loss is confirmed. Your statutory rights are not conditional on completing our carrier investigation.

For a damaged or incorrect delivery, contact us with your order number and a description of the problem. Photos of the item, packaging and shipping label can help us investigate. Keep the item and packaging where reasonably possible until we provide instructions. We cover the standard return shipping cost for damaged, defective or incorrectly supplied goods and provide the remedy required by applicable law.

Taxes, split shipments and risk

Applicable taxes and any mandatory additional charges are disclosed as required before purchase. If we split your order into separate parcels, we do not charge extra shipping solely because of that decision. The risk of loss or damage transfers only as provided by applicable consumer law.

Returns and exchanges

We accept eligible returns within 14 calendar days after delivery and exchanges subject to availability. We pay standard return shipping for approved returns and exchanges, including change-of-mind returns, and email a prepaid label for you to download and print. No restocking fee applies. You do not need prior approval to exercise a statutory right of withdrawal. See our Refund and Return Policy for the full procedure, return address and refund terms.

Contact us by email to request a return or cancellation. You do not need to sign in to send a statutory withdrawal notice by email or post. Contact us promptly before dispatch if you wish to cancel; your statutory withdrawal rights remain available after dispatch.

Contact and business details

DE V Invest 2 ApS
Søgade 35
C/O Dansk Ejerkapital Nørre, 5.
1370 København K
Denmark
Registration number: 40997326

Email: WassellSukh317@gmail.com
Phone: +45 35 82 26 23

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